Terms of sale
These general terms and conditions of sale (hereinafter the "Terms of Sale") govern the sale of subscriptions to the online service published by the company HORRA to professional customers. They apply to any subscription made via the application app.horra.music. By subscribing, the customer acknowledges having read and accepted them without reservation.
1. Purpose and scope
The purpose of these Terms of Sale is to define the conditions under which HORRA provides its managed music broadcasting service (sound ambiance, audio messages and jingles) intended for professional venues such as restaurants, hotels, shops, spas, gyms and similar establishments.
The service is reserved for professionals acting for the purposes of their business. It is not intended for consumers within the meaning of the French Consumer Code. By subscribing, the customer declares that they are acting for purposes falling within the scope of their professional activity.
The Terms of Sale apply to the exclusion of any other document, in particular the customer's general terms and conditions of purchase. HORRA reserves the right to amend them at any time; the applicable version is the one in force on the day of subscription or renewal.
2. Seller identity
The service is published and marketed by:
- HORRA, a simplified joint-stock company (SAS) with share capital of 950 euros;
- Registered office: 135 avenue Victor Hugo, 75016 Paris, France;
- Registered with the Paris Trade and Companies Register (RCS) under number 903 545 358; SIRET of the registered office 903 545 358 00025;
- Intra-community VAT number: FR89903545358; APE code 63.12Z;
- President: Amir Laieb; Chief Executive Officer: Manoel Hellio;
- Contact: hello@horra.fr.
3. Description of the offers
HORRA offers several subscription plans, the details and content of which appear on the Pricing page:
- Classic and Premium: plans subscribed to in self-service, on a monthly or annual basis.
- Enterprise / On Demand: offer by quote, drawn up on a case-by-case basis and subscribed to outside the self-service journey.
The service is based on a Customer (Super Admin) > Brand > Establishment > Zone hierarchy. The subscription is taken out per zone: each broadcasting zone is the subject of a separate plan. A single customer may thus hold several subscriptions corresponding to their different zones. The precise content of each plan is subject to change; changes do not affect current subscriptions before their renewal, unless the customer is informed in advance.
4. Prices
Prices are expressed in euros (EUR) and are understood per zone. They are indicated on the Pricing page and shown again at the time of subscription. The annual plan is invoiced in a single payment for the year.
The applicable value added tax (VAT) is added in accordance with the regulations in force; its determination and calculation are handled via Stripe Tax. Between professionals, where the customer is established in another Member State of the European Union and provides a valid intra-community VAT number, the VAT reverse charge mechanism may apply depending on the customer's country. It is the customer's responsibility to provide accurate and up-to-date tax information.
HORRA reserves the right to change its prices at any time. Any price change applies to new subscriptions and to renewals occurring after it comes into force. Subscribers are informed at least 30 days before a price change takes effect at renewal.
5. Subscription and formation of the contract
Subscription takes place in self-service from app.horra.music: the customer creates their account, declares their establishments and zones, then chooses a plan for each zone. The contract is formed upon validation of the order and setup of the payment method, subject to its acceptance by the payment provider.
The customer warrants the accuracy of the information provided at the time of subscription and undertakes to keep it up to date.
6. Payment terms
Payments are processed by the provider Stripe. The accepted payment methods are bank card and SEPA direct debit. Payment by SEPA direct debit requires the signature of a mandate authorizing HORRA, via Stripe, to present direct debit orders on the customer's account. Card payments may be subject to strong authentication (3-D Secure).
HORRA does not have access to the customer's full bank card number, this data being processed directly by Stripe in a secure environment.
7. Term and automatic renewal
The subscription is taken out for a monthly or annual period depending on the chosen plan. At the end of each period, the subscription is automatically renewed for a period of the same duration, at the rate in force, as long as the customer has not terminated it under the conditions provided for in the "Termination" article.
The customer may at any time view the expiry date of their subscriptions and manage their renewal from their app.horra.music area.
8. Payment failure
In the event of a payment failure at the due date, new debit attempts are automatically made and the customer is informed by email. Failing regularization, HORRA reserves the right to suspend access to the service for the zone(s) concerned, without such suspension releasing the customer from payment of the sums due.
9. Invoicing
An invoice is issued for each subscription period. Invoicing is established per zone and may be grouped per customer in the form of consolidated invoicing. Each invoice shows the amount excluding tax, the applicable VAT and the amount including all taxes. Invoices are made available to the customer in their app.horra.music area.
10. Plan change
The customer may change the plan applicable to a zone (for example, moving from Classic to Premium, or vice versa) from their area. Unless otherwise indicated, any plan change takes effect at the following subscription period.
11. Termination, pause and resumption
The customer may terminate a subscription at any time from their app.horra.music area. Termination takes effect at the end of the period already paid for (monthly or annual): the service remains accessible until that term, and no automatic pro-rata refund is made for the period already begun.
The customer may also pause and then resume a subscription under the conditions provided by the service. Any refunds may be granted, on an exceptional basis, at HORRA's discretion.
HORRA reserves the right to suspend or terminate a subscription in the event of the customer's failure to meet their obligations, in particular in the event of non-payment or non-compliant use of the service.
12. Right of withdrawal
As the service is provided to professionals for the purposes of their business, the fourteen (14) day right of withdrawal provided for by the French Consumer Code does not apply between professionals. HORRA offers no free trial period.
13. Promotional codes and discounts
HORRA may occasionally offer promotional codes or discounts. These are valid under the conditions, for the duration and according to the terms specific to each offer. They are neither combinable unless otherwise stated, nor transferable, nor convertible into cash, and may not give rise to any refund. HORRA reserves the right to modify or discontinue their validity at any time.
14. Customer obligations
The customer undertakes to:
- provide accurate, complete and up-to-date information at the time of subscription and throughout the term of the contract, in particular regarding their establishments (company name, address, SIRET, VAT);
- warrant that they hold the necessary rights and powers over the establishments and zones they declare, and that they are authorized to organize music broadcasting there;
- use the service in accordance with its intended purpose and applicable regulations;
- manage the access of the collaborators they invite (Super Admin, Admin, Employee, Player) and be accountable for their use of the service; the customer remains responsible for the persons they add to their account.
15. Liability and warranties
HORRA is bound, in respect of the service, by an obligation of means. HORRA implements reasonable means to ensure the availability and continuity of the service, without however guaranteeing uninterrupted or error-free accessibility. The service may be subject to interruptions, in particular for maintenance, technical developments or due to constraints specific to networks and third-party providers.
HORRA cannot be held liable in the event of indirect or intangible damage, nor in the event of a breach attributable to the customer, a third party or a case of force majeure. In any event, HORRA's total liability is limited to the amounts paid by the customer over the twelve (12) months preceding the event giving rise to the claim, except in the event of gross or wilful misconduct and bodily injury, which cannot be limited by law.
16. Support regarding music rights
Broadcasting music in a venue open to the public is subject to legal obligations, in particular in respect of copyright and related rights (for example SACEM and equitable remuneration). These obligations are the customer's responsibility.
HORRA offers human support, in French, to guide the customer on these matters. This support does not constitute legal advice and is not an automated management integrated into the software: HORRA does not substitute itself for the customer in carrying out their declarations and payments to the relevant organizations.
17. Force majeure
HORRA cannot be held liable in the event of non-performance or delay in the performance of its obligations resulting from a case of force majeure, within the meaning of article 1218 of the French Civil Code and the case law of the French courts.
18. Personal data
The processing of personal data within the framework of the service is described in HORRA's Privacy Policy, to which the customer is invited to refer. Questions relating to data protection may be addressed to hello@horra.fr.
19. Governing law and dispute resolution
These Terms of Sale are governed by French law. This English text is a translation provided for convenience; in case of any discrepancy, the French version prevails. In the event of a dispute relating to their formation, performance or interpretation, the parties shall endeavor to seek an amicable solution. Failing agreement, and given that the relationships are between professionals, the courts within the jurisdiction of HORRA's registered office (Paris) shall have exclusive jurisdiction, subject to applicable mandatory legal provisions.
The service is sold exclusively to professionals (B2B); recourse to a consumer mediator is reserved for disputes with consumers and therefore does not apply to relationships between professionals.
Last updated: July 2026.